A chatbot mainly converses
A chatbot mostly answers questions and guides a conversation. For example, it could explain your opening hours or returns policy.
An agent may need to act
An AI agent can also use connected tools to look up information or carry out an approved task, such as checking an appointment or booking a time.
Many businesses need a mix
One conversation might involve finding an answer, checking a live detail and asking a colleague to help. The important thing is making those steps work together.
Start with the user need
Think about what customers or staff need, where answers are kept and which decisions should stay with people. Then let the technology fit the job.
You do not have to choose the label first.
Tell Vozarra™ what the user needs to achieve. That is enough to begin.